Skip to main content Skip to footer
 
 

NEWSROOM

Keep up to date with the latest at Baylor Scott & White Health.

LATEST NEWS

Our Company

doctor treating patient

Part of the Baylor Scott & White Health family, Baylor Scott & White Health Plan began operations in January 1982 and now covers nearly 500,000 members, with a service area covering 171 counties in north, central and west Texas.

By integrating the delivery of high-quality care with affordable coverage for that care, we're able to provide both to you in a single system. With the union of Baylor Health Care System and Scott & White Healthcare in 2013, we built a single group committed to innovation, focused on collaboration, and dedicated to full transparency between provider and payer. But we didn't stop there.

In the spirit of continually improving care and access for Texans, we acquired FirstCare Health Plans in 2019. Together, this expanded the reach of doctors, hospitals and post-acute facilities to even more communities across Texas.

Every day, the doctors, hospitals, clinics and the health insurance plan work in unison to meet the needs of patients and health plan members.

Tools Designed For You

 

We're here for you in more ways than one. Tools like the MyBSWHealth app, Virtual Care eVisits and Video Visits, Digital Wellness Coaching and a Digital Health library give you access to your secure, private information as well as health resources. Our local service, complemented by digital tools, can help you stay on track to a healthier you.

Check out this short video about the benefits of the MyBSWHealth app.

The Baylor Scott & White Health Plan Difference

Baylor Scott & White Health logo

Texans trust Baylor Scott & White Health Plan because we've been part of your communities for nearly four decades. It's a pretty simple equation: Great plan options plus local service plus convenient digital tools plus wellness programs to keep you healthy equals confident members who feel in control of their patient journey.

And all of our plans include affordable access to high-quality care from physicians and hospitals in the Baylor Scott & White Health system, as well as other quality healthcare providers throughout Texas.

For Texans, By Texans

Texas icon 

The Baylor name has a reputation for excellence. We now serve more Texans than ever — nearly 500,000 members in 171 counties around the state. As one of the largest employers in Texas, we're living and working in Texas communities where you live. Our local leadership gives us the flexibility to do what's right for our customers…right here at home.

We're available by phone.
Our Customer Advocates are available to help. Call us.

We're available online.
Simply send a secured message through our member portal and hear back from us within 24 hours.

We offer member self-service.
Through the member portal, you can access your claims information, print an ID card or check your benefits 24 hours per day.

We connect your patient and member experience.
Log into MyBSWHealth.com or download the MyBSWHealth app to gain access to your Baylor Scott & White Health patient information and your BSWHP member information, all in one place.

our strategy

Our Strategy

The visual representation of our System Strategy is called Our Core. At the center of Our Core are the personal Commitments our employees make to advance our work for the benefit of those we serve.

Founded as a Christian ministry of healing, Baylor Scott & White Health promotes the well-being of all individuals, families and communities.

To be the trusted leader, educator and innovator in value-based care delivery, customer experience and affordability.

  • We serve faithfully
  • We act honestly
  • We never settle
  • We are in it together

OUR STRATEGIES

heart icon
HEALTH

Provide seamless and exceptional quality care by transforming into one high-performing team

customer icon
EXPERIENCE

Create customers for life; driving loyalty by empowering consumers and delivering on the brand promise

money icon
AFFORDABILITY

Reduce the financial burden on our customers and invest in Our Core by relentlessly driving down the total cost of care

users icon
ALIGNMENT

Ensure consistent results through a streamlined team approach and unified operating and clinical models

growth icon
GROWTH

Create value for those we serve through the pursuit of sustainable growth initiatives

Leadership

Jeff Ingrum
President and Chief Executive Officer

Stephen Bush
Chief Financial Officer

Liz Lopez Cepero
Chief Growth Officer

S. Ramalingam, M.D., M.B.A.
Chief Medical Officer

Vic Richey
Chief Operating Officer

Amy Cornett
Vice President, Compliance

Michael Cutroni
Vice President, Finance

Andrea DeBerry
Vice President General Counsel, Health Plan and Value-Based Care Operations

Leo Gutierrez
Vice President, Operations

Kathleen Martin
Vice President, Quality

Theresa Magellan
Vice President, Health Services

Jason Tipton
Vice President, Provider Network Management

Ellen Verzino
Vice President, Pharmacy

Meet Our CEO

Jeff Imgrum, CEO

Jeff Ingrum

 

As President and CEO of Baylor Scott & White Health Plan, Jeff Ingrum combines his passion for healthcare and people in serving more than 500,000 members in Texas and leading nearly 800 employees.

Since taking the helm in April 2016, Jeff has led Baylor Scott & White Health Plan through several remarkable transformations:

  • With the goal of serving more Texans, doubled the size of the Health Plan through the 2019 acquisition of FirstCare Health Plans in Austin, Texas.
  • Received recognition by U.S. News & World Report as one of the 2022 “Best” Insurance Companies for Medicare Advantage, making it one of only three Medicare providers in the state of Texas to be included in this prestigious list.
  • Aligned the Health Plan under one unified name under the umbrella of the Baylor Scott & White brand to improve the experience for members, brokers and providers.

Prior to leading Baylor Scott & White Health Plan, Jeff served for 18 years as President and CEO of Health Alliance Medical Plans, in Urbana, Ill., and 10 years as their Chief Financial Officer. Jeff earned his Bachelor of Accounting degree from Eastern Illinois University, Charleston, Ill., and a Master of Health Administration degree from the College of St. Francis, Joliet, Ill.

Jeff describes his role this way, "I love helping our members navigate this ever-changing industry. With our aspiration to be the largest provider-owned health plan in Texas, my leadership philosophy is focused on member satisfaction and delivering results for all stakeholders."

NCQA Health Plan seal

NCQA Accreditation

Baylor Scott & White Health Plan has received Accreditation from the National Committee for Quality Assurance (NCQA). This means that Baylor Scott & White Health Plan's service and clinical quality meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement. Consumers can easily access organizations' NCQA statuses and other information on healthcare quality by visiting ncqa.org or calling NCQA Customer Support at 888.275.7585.

Accredited NCQA Health Plan seal
Scroll To Top