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Contact Us

Have a question?

Check our frequently asked questions.

FAQ

Medicare Advantage Members

BSW SeniorCare Advantage

*Closed major holidays. From April 1 to Sept. 30, hours change to 7 AM-8 PM CT weekdays.

Covenant Health Advantage

Marketplace Members

*If you purchased your plan directly through Baylor Scott & White Health Plan (off-exchange), call 800.321.7947.

Members With Coverage Through Work

If you are a Baylor Scott & White Health Plan employee, call 844.843.3229.

*If you are a Covenant Health member with Baylor Scott & White Health Plan (BSWHP) coverage, visit my.FirstCare.com.

Medicaid Members

FirstCare

For more contact information, visit FirstCare.com.

RightCare

For more contact information, visit rightcare.swhp.org.

If you speak another language, our Customer Service Representatives can connect you with an interpreter. You can also get information in larger print or in any other language format, if needed. Our TTY line is 711.

Nurse Advice Line

Need care advice? Do you have health or medication questions? For non-emergency symptoms and health or treatment questions, members can call the 24-Hour Nurseline at 877.505.7947 (TTY: 711) to speak with a registered nurse.

We're here for you!

Provider FAQ

Customer Service (by Plan Type)

Individual & Family
(including employer-sponsored plans)

844.633.5325
Fax: 800.626.3042

Medicare Advantage

BSW SeniorCare Advantage Plans
866.334.3141

Covenant Health Advantage
833.442.2405

Medicaid

FirstCare Health Plans STAR Medicaid or CHIP in West Texas: FirstCare.com

RightCare from Scott and White Health Plan STAR Medicaid in Central Texas: rightcare.swhp.org

Pharmacy Help Desk (by Plan Type)

Medicare Advantage
844.230.9357

Commercial
855.205.9182

BSWH Employee Plan
800.728.7947

Emergency or out-of-plan referrals and preauthorizations

Call our Care Coordination Division and we'll help you make any special arrangements that are needed.

888.316.7947

Find a Representative

Use this map to find your region and corresponding representative email address.

■ Region 1 - HPRegion1@bswhealth.org
■ Region 2 - HPRegion2@bswhealth.org
■ Region 3 - HPRegion3@bswhealth.org
■ Region 4 - HPRegion4@bswhealth.org

Call 844.633.5325
Visit your 24/7 Employer Portal

Want to sell Baylor Scott & White Health Plan?

Give us a call and we can get started.
866.781.7008 (TTY: 711)

Agent & Broker Support

Are you currently selling Baylor Scott & White Health Plan?
Visit Your 24/7 Agent/Broker Portal
866.781.7008 (TTY: 711)
TTY: 800.735.2989

Agent Sales Support

Service Phone Email/Fax For Assistance With
Agent Licensing 866.781.7008 Press 1 HPLicensing@BSWHealth.org
254.298.3512
  • Onboarding Assistance & Appointment Status
  • General Contracting Questions
  • Ready-to-Sell Requirements
  • License, E&O and Certification Updates
Application Status 866.781.7008 Press 2 HPMedicareApp@BSWHealth.org
HPU65Apps@BSWHealth.org
254.298.3567
  • Enrollment Verification
  • Application Status
  • AOR Validation
Material Requests 866.781.7008 Press 3 HPAgentSupport@BSWHealth.org
  • Product Information
Commission Assistance 866.781.7008 Press 4 HPBrokerCommission@BSWHealth.org
  • Commission Questions
  • Statement Portal Access and Review
  • Agent of Record Change Requests
  • FMO Affiliation Changes
All Other Inquiries 866.781.7008 Press 5 HPAgentSupport@BSWHealth.org
  • General Support Assistance
  • Softheon Marketplace Portal (Access Required Exchange User ID and troubleshooting)
  • Agent/Broker Portal (Access Required)
  • Website Navigation

Get care anytime.
Even bedtime.

Now MyBSWHealth offers virtual care whenever and wherever you need it. Like right now. Or later tonight. Or even on Sunday. To get the care you need now, simply download the app.

Text BETTER to 88408
 

Our Headquarters

Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to your 24/7 Self-Service portal.

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