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Member portal
Access the provider portal or view the user guide for instructions.
Portal features
- Provider and pharmacy finder
- ID cards
- Copays and coinsurance
- Deductible and out-of-pocket
- Claims and authorizations
Provider portal
Access the provider portal or view the user guide for instructions.
Portal features
- Detailed account search and information
- Document search
- Authorization request and search
- Reporting features
- Message center
- Claims search
- ID card features
Employer Group portal
Agent/broker contact information
Agent licensing
- Onboarding assistance & appointment status
- General contracting questions
- Ready-to-sell requirements
- License, E&O and certification updates
Application status
- Enrollment verification
- Application status
- AOR validation
Material request
- Product information
- Open enrollment
All other inquiries
- General support assistance
- Softheon Marketplace portal (access required exchange user ID and troubleshooting)
- Agent/broker portal (access required)
- Website navigation
Commission assistance
- Commission questions
- Statement portal access and review
- Agent of record change requests
- FMO affiliation changes
MyBSWHealth
Manage all your healthcare needs in one convenient place. See what you can do with MyBSWHealth.
- Visit My.BSWHealth.com or
- Download the app
Chat
Did you know you can chat with a Customer Service agent?
Access an automated menu to view recent claims, plan benefits and plan details or connect to a live Customer Service Agent to help answer any additional questions.
Log into your member portal and navigate to the Insurance & Bill Pay tab on the left side menu. Select Baylor Scott & White Health Plan/Insurance Company. You can find the chat icon in the lower right corner of the Claims, Plan Benefits and Deductible pages.